Roku Camera not recording video, only pictures

Hey erikacabrera,

Thank you for letting us know that your Roku Camera isn't recording events. We're here to help.

Try to log out of the smart home app and log back in. Then, try the following:

1. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
2. Instead, click "Use a different Roku account" at the bottom.
3. Enter the email address (use the same one as it showed up on the previous page).
4. Enter the account password and hit Sign in.

After logging in, close the smart home app or lock your phone. Trigger motion on the camera and check for an event recording; it may take a minute for the notification to appear.

Hope this helps.

Roku Community Team