Forum Discussion

30 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi kfarquhar1127,

    Thanks for your first post in the Roku Community!

    We noticed your post about experiencing an issue with your Roku Smart Home app. Specifically, when you try to view the albums of your Roku Outdoor camera, it prompts you to grant permission to access photos and videos from your phone. We are happy to provide additional information about this matter.

    We need to confirm that the album you are referring to is from the Roku Outdoor camera live stream/feed when you click the "More" icon. Is that correct?

    When your Roku Smart Home app asks for permission, it's because it needs access to certain features to ensure your safety and security. However, if you prefer to limit the app's access to your videos and photos in your phone's gallery, you can select the "Keep Current Selection" option.

    We hope you find this information helpful. Please let us know if there's anything else we can assist you.

    Regards,
    Riamie

    • Spugypr's avatar
      Spugypr
      Reel Rookie
      9 months ago

      I have the same problem. The app have all permission granted but still with the same problem

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        9 months ago

        Hi Spugypr,

        Thanks for your first post in the Roku Community!

        We are glad to have you here telling us that you are having the same issue with the Roku Smart Home app permission.

        We highly suggest you try these couple of troubleshooting steps below:

        • Log out and back into the Roku Smart Home app
        • Uninstall and reinstall the Roku Smart Home app

        If the issue is persistent please let us know.

        Regards,
        Riamie

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        3 months ago

        Hi there!

        Thanks for posting!

        We appreciate you letting us know that you're also having an issue with viewing the album. We're here to help.

        Could you please provide us with the information we need above to further look into this issue?

        We'll wait for your response.

        Thanks,
        Roku Community Team

  • TwiztedPappy's avatar
    TwiztedPappy
    Reel Rookie
    6 months ago

    I am also having this same issue now. I can view live feeds, I can view the events recorded, but when I click "more*" to view my album it flashes a message saying permission needed. I have granted the app all permissions, there is none denied. It still won't let me access album. I tried signing out and back in, I deleted the app and reinstalled, still no access

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi TwiztedPappy,

      Welcome to the Roku Community!

      We appreciate you for letting us know that you can't access the album of your Roku cameras from your phone. We would like to take a closer look into this issue.

      Before we proceed, we would like to try installing the Roku Smart Home app top different mobile devices and see if the same issue occurs. Ensure that the Roku Smart Home app, camera, and mobile device are running the latest versions.

      If the issue persists, please provide us with the following:

      • Roku Camera Model: 
      • MAC address: 
      • Error Code: 
      • Smart Home app Firmware version :
      • Mobile device make, model, and OS/iOS version:
      • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
      • Troubleshooting steps taken

      We look forward to your response.

      Thanks,
      Riamie

      • Alihutch3's avatar
        Alihutch3
        Reel Rookie
        5 months ago

        I am having the exact same issue. All permissions granted, logged out logged in, uninstalled then reinstalled. Tried on a different phone.. my indoor cameras are all working with access to the album. But the outdoor cameras STILL SAY "permission needed" šŸ¤¦šŸ½ā€ā™€ļø