Forum Discussion

TwiztedPappy's avatar
TwiztedPappy
Reel Rookie
10 months ago

I am also having this same issue now. I can view live feeds, I can view the events recorded, but when I click "more*" to view my album it flashes a message saying permission needed. I have granted the app all permissions, there is none denied. It still won't let me access album. I tried signing out and back in, I deleted the app and reinstalled, still no access

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi TwiztedPappy,

    Welcome to the Roku Community!

    We appreciate you for letting us know that you can't access the album of your Roku cameras from your phone. We would like to take a closer look into this issue.

    Before we proceed, we would like to try installing the Roku Smart Home app top different mobile devices and see if the same issue occurs. Ensure that the Roku Smart Home app, camera, and mobile device are running the latest versions.

    If the issue persists, please provide us with the following:

    • Roku Camera Model: 
    • MAC address: 
    • Error Code: 
    • Smart Home app Firmware version :
    • Mobile device make, model, and OS/iOS version:
    • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
    • Troubleshooting steps taken

    We look forward to your response.

    Thanks,
    Riamie

    • Alihutch3's avatar
      Alihutch3
      Reel Rookie
      9 months ago

      I am having the exact same issue. All permissions granted, logged out logged in, uninstalled then reinstalled. Tried on a different phone.. my indoor cameras are all working with access to the album. But the outdoor cameras STILL SAY "permission needed" šŸ¤¦šŸ½ā€ā™€ļø

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        9 months ago

        Hi, Alihutch3.

        Greetings from the Roku Community!

        We appreciate you letting us know that you're also having the same issue. We'd like to look further into this.

        Could you please provide us with the details we needed on @RokuRiamie-D's post above?

        We'll wait for your response.

        Thanks,
        The Roku Community Team