Roku Battery Powered Camera stopped working after 2 weeks.
I bought a battery powered camera which does not work now. I did the troubleshooting steps twice which included factory resetting. I requested support from Roku and explained all the detailed but only got messages from them with no guidance. The most recent message was them saying they “had an update”. I asked what it was and then they ghosted me. Don’t buy their cameras!!
Two-step verification keeps turning on by itself
I’ve turned the two-step verification off, but it keeps turning itself back on. I’ve talked to Roku in chat with no good answers so I called and was told to take a video in screenshots because they didn’t know that it’s a thing so I did. They told me they would get back to me in the email. I received the email late at night saying that the two-step verification has to be turned on. I emailed back and said then why does it give you an option to turn it off? I want my family to be able to see the cameras and I haven’t heard anything back from the company Now. I have to return all these cameras because there’s nowhere stating that. You have to have this on. And no one can get access unless I send them the code every time
Smart Home App events. No Delete Button
I have uninstalled and reinstalled the Smart Home App but can not delete events. I can go to events and go to the edit (pencil) and select all. App will select all but there is no button to delete the items selected. How can I delete all items for a specific day. Thanks in Advance.
The Smart Home app is crashing
[***Update: after over four (4) months, yesterday (08/19/25) Roku finally reached back with a solution. The app finally works, and I can see video through the cameras. This is definitely a lesson of going the distance.] I’ve been a loyal Roku customer and genuinely love their TVs and speakers—so when there was a sale on in-home speakers and smart cameras, I didn’t hesitate. Unfortunately, that excitement has turned into nothing but frustration. The Roku Smart Home app is completely unusable. It doesn’t just crash—it goes into a kind of digital convulsion, flashing rapidly between different screens before shutting down entirely. It loops in and out like that without ever letting me actually access or use the app. I’ve tried reinstalling, updating, troubleshooting—you name it. My phone, a 2025 OnePlus 13 with OxygenOS 15.0, is fully updated and handles every other app just fine. This issue is 100% specific to the Roku app. I’ve clearly explained this behavior in detail via email, phone calls, and previous reviews. And still—nothing. No fix, no meaningful response, no workaround. I’ve reached out to customer support several times. The representatives I spoke with were polite, but completely uninformed and unable to offer any solutions. I requested a callback or follow-up email and never heard back. When I attempted to return the cameras, I was told I’d have to pay $13 to $15 out of pocket just to ship them back. Why should I cover return shipping for a product that doesn’t function as advertised? Honestly, this feels like a marketing tactic—promoting flashy deals to offload hardware while neglecting the app support required to make these devices actually work. It’s disappointing, misleading, and borderline exploitative. If Roku wants to retain customer trust and avoid further backlash, they need to: Fix the Smart Home app immediately, especially for newer Android phones Offer full refunds to affected customers Cover all return shipping costs Acknowledge and address the failure in customer service and communication Until then, I’ll continue sharing my experience publicly—through reviews, consumer forums, and social channels. Customers shouldn’t have to scream to be heard, but if that’s the only way to get action, so be it. For those interested in taking things a step further, please be advised of the following: Action Guide: How to Escalate Roku Smart Home App Issues (Simplified Guide) Here’s how to escalate the problem if you're experiencing similar trouble: Post your experience on the same platform where you made your purchase or downloaded the app Clearly describe your device, operating system, and the specific app behavior If you don’t get a resolution through support, consider filing a complaint with an independent consumer protection organization Include screenshots, videos, or support history in your documentation If you see others reporting the same issue online, respond and encourage them to speak up too I would have given you the websites and names, but this platform will not allow that type of direction.
Smart light won't activate for sleep routine
It worked initially, but randomly stopped. I can manually turn the light on through the app, but it doesn't activate at the time (verified to be the correct days at the correct time) I have it set to for the sleep routine. App has been un and reinstalled, app is up to date, light firmware is up to date. Lamp is plugged in and functional, Internet is connected and of good quality. Any tips?