Forum Discussion

Gabby480's avatar
Gabby480
Binge Watcher
2 years ago
Solved

Don’t want Two step verification

Why all of a sudden am I being forced to use two step verification when I don’t want it on my wireless camera? I want to just be able to look at my camera like I use too. 

Smart Home App
  • RokuAustin's avatar
    RokuAustin
    2 years ago
    Gabby480 wrote:

    I did the two step verification and the code is not being sent to me. So I can’t use my camera at all now. 

    Gotcha, there are a few troubleshooting steps you can try, and if that doesn't work, we'll get you in contact with customer support.

    Ensure you've entered your correct phone number. You can use the menu item to "Turn off Two-factor authentication," and sign out. Once you sign in again, and uncheck "Turn off two-factor authentication," you should be prompted to enter your phone number again. Make sure you're not putting a 1 in front of the number (just your 10-digit phone number).

    If that doesn't work, reach out to customer support directly.

    If this works for you, let us know, as we're keeping an eye on these requests. 

  • RokuReynan-L's avatar
    RokuReynan-L
    5 months ago

    Hi, DebbiH.

    Welcome to the Roku Community!

    We're sorry for the inconvenience this has caused you. However, we cannot turn off the two-factor authentication at this moment as it adds an extra layer of security to protect your account and smart home devices from unauthorized access. No worries, we'll let our support team know about this.

    We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

    Thanks,
    Reynan

  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 months ago

    CPW2,

    The two-step verification feature in the Roku Smart Home app gives your account and smart home devices an extra layer of security to keep them safe from unauthorized access. That’s why you can’t turn off this feature.

    Thank you for your understanding.

    Roku Community Team

  • chicklet's avatar
    chicklet
    Newbie
    2 years ago

    This is a horrible marketing decision, but you did it anyway. Now everyone in my family hates Roku. It's a good thing we only bought 3 items, I'll be putting them in the trash. 

    So your child wants to see the camera, they have to call me at work and I have to get a code sent to my phone? Idiotic. 

    Or is this a Roku plot to get all of our phone numbers? In either case, we are disconnected now. Bye bye!

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    2 years ago
    Gabby480 wrote:

    Why all of a sudden am I being forced to use two step verification when I don’t want it on my wireless camera? I want to just be able to look at my camera like I use too. 

    Hi Gabby480! Once you authenticate 2FA on your device, you won't need to authenticate each time, just the first time. Do not use the menu item to turn off 2FA, as it will prompt you to authenticate your 2FA upon your next login. We realize the menu item needs an update and will change it in the next release. For now, once you authenticate one time, you should not be prompted again. Please let us know if this isn't the case for you and we'll look into it.  

    • Gabby480's avatar
      Gabby480
      Binge Watcher
      2 years ago

      I did the two step verification and the code is not being sent to me. So I can’t use my camera at all now. 

      • RokuAustin's avatar
        RokuAustin
        Community Manager
        2 years ago
        Gabby480 wrote:

        I did the two step verification and the code is not being sent to me. So I can’t use my camera at all now. 

        Gotcha, there are a few troubleshooting steps you can try, and if that doesn't work, we'll get you in contact with customer support.

        Ensure you've entered your correct phone number. You can use the menu item to "Turn off Two-factor authentication," and sign out. Once you sign in again, and uncheck "Turn off two-factor authentication," you should be prompted to enter your phone number again. Make sure you're not putting a 1 in front of the number (just your 10-digit phone number).

        If that doesn't work, reach out to customer support directly.

        If this works for you, let us know, as we're keeping an eye on these requests. 

    • tsesee's avatar
      tsesee
      Binge Watcher
      11 months ago

      Two factor is requested on next attempt to access my cameras from my tablet even thought it succeeded before. Then the real fun part starts. I have a tablet, not a phone. So, when two factor requested, I played the silly game of entering my landline and it took me to a screen where I can request an email. Of course, my Roku email is not on my tablet. So I did this while at my laptop. The first try was in the afternoon and by the time the email came it was expired. I requested a new email and the same thing happened. And yes, I checked junk. I even went to my actual email account; not there. So, I just tried it this evening. The email came right away and I put in the code. It accepted it and went to my cameras. And then, it went back to the two factor screen. So I did it again. And the same thing happened. 

      I give up. I'm going to buy Wyze cams (I already have a couple) and dump my Roku cams. I'll either give them to GoodWill or HFH.

      It's so strange to me that Roku has so many problems hese days. I've been using Roku since I bought one of the first streaming sticks. I have 3 TCL TVs with Roku and four other Roku streamers. Sometimes they work great, other times not so great.

      • tsesee's avatar
        tsesee
        Binge Watcher
        11 months ago

        Forgot the other new thing from Roku to me: I can no longer sign in to my Roku account on my laptop with FireFox. I have to use Chrome or Edge and they are sooooooo slow.

         

    • BasedDark's avatar
      BasedDark
      Reel Rookie
      11 months ago

      Hi there, this is the case for me, the app keeps asking me for 2fa despite me providing the code that gets sent, idk what to do at this point

  • Trubeliever's avatar
    Trubeliever
    Newbie
    8 months ago

    I do not want this two step verification I'm not online I just use my cameras for my personal use I do not want two step verification please anyone have any idea how to get rid of it if not I think I will be throwing away this camera it's garbage if I can't control my own stuff

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Hi Trubeliever,

      Thanks for your first post in the Roku Community!

      We would be more than willing to provide you with a step-by-step process for turning off the two-step verification on your Roku Smart home app.

      Use the following steps to turn off two-step verification when signed in to the app.

      1. In the app, tap Account
      2. Tap Security
      3. Tap Two-step verification
      4. Tap Turn off two-step verification
      5. When prompted for confirmation, tap Continue
      6. If you do not have access to your verification phone number, tap Send a code to my email
      7. Type the verification code that you receive in a text or email
      8. Tap Turn off two-step verification

      You will then be prompted by the app to add a new phone number for two-step verification.

      For reference, you can visit pour Roku Support article: How to enable two-factor verification on the Roku Smart Home app

      We hope you find this information helpful.

      Regards,
      Riamie

      • DebbiH's avatar
        DebbiH
        Channel Surfer
        5 months ago

        This does not work. I can toggle it off, but don't get a way to save changes, and it just reverts to 2 step verification being on again. Contacting support was no help. Why can't you fix this?