I bought a battery powered camera which does not work now. I did the troubleshooting steps twice which included factory resetting. I requested support from Roku and explained all the detailed but only got messages from them with no guidance. The most recent message was them saying they “had an update”. I asked what it was and then they ghosted me. Don’t buy their cameras!!

I recently deleted the cam from the app so I will need to re—add it to get the firmware verison from the device settings. Also, I cannot seem to locate anything about the app firmware in the app, unless I am missing something?

Wouldn’t you know better than I would about something like that?

Thanks Hinave! It’s sad, because we were literally just going to purchase more of these cameras to replace some of our Wyze ones (because me and my husband loved that we can monitor our chickens and yard from our Roku TV). Too bad the first one is utterly useless!Hopefully no predators attack the coop that cam was monitoring in the meantime.

Hi there! Username6711 We understand your Roku Camera stopped working after just two weeks, and we’d love to help. Could you let us know: Where and when you purchase this camera? Have you tried any steps to fix it? Can you share a quick photo of the info label on the bottom of the camera? Are you seeing any error code on the Roku Smart home app? Let's team up on this!Roku Community Team

Hi, bought the camera from Roku on Amazon. Was connected as an outdoor camera working fine for 2 weeks. All of a sudden it stopped working and saying “no connection”. There was an error code stating no connection but its not there at the moment because I removed the camera from the app. Went through the Roku troubleshooting steps for this issue twice, including the factory reset. During one of these resets, at one point it wouldn’t even connect back to the app at all but we resolved that somehow. photo of back of camera attached

Roku Battery Powered Camera stopped working after 2 weeks.

12 Replies

RokuHaz-M
Community Moderator
11 days ago
Hi there! Username6711

We understand your Roku Camera stopped working after just two weeks, and we’d love to help. Could you let us know:

Where and when you purchase this camera?

Have you tried any steps to fix it?

Can you share a quick photo of the info label on the bottom of the camera?

Are you seeing any error code on the Roku Smart home app?

Let's team up on this!
Roku Community Team
- Username6711
  Channel Surfer
  11 days ago
  Hi, bought the camera from Roku on Amazon. Was connected as an outdoor camera working fine for 2 weeks. All of a sudden it stopped working and saying “no connection”. There was an error code stating no connection but its not there at the moment because I removed the camera from the app.
  Went through the Roku troubleshooting steps for this issue twice, including the factory reset. During one of these resets, at one point it wouldn’t even connect back to the app at all but we resolved that somehow.
  
  photo of back of camera attached
  - RokuEmmanuel-D
    Community Moderator
    11 days ago
    Thanks for the extra details, Username6711!
    
    We'd like to know, are there any recent firmware updates that you can recall before this happened? Also, if possible, can you please share the latest firmware version of the app?
    
    We hope to hear from you soon!
    
    Roku Community Team
Hinave123
Binge Watcher
10 days ago
Hi! Username6711
It's frustrating that your Roku battery camera stopped working after just two weeks and support has been unhelpful. Since factory resets didn't fix it, the best next step is to fully charge the battery, restart the camera from the app, or unplug and replug it. If it still won't work, consider escalating the issue or seeking a replacement, as the "update" mentioned might have caused a glitch. Avoid buying Roku cameras until this is resolved clearly by their support.
- Username6711
  Channel Surfer
  10 days ago
  Thanks Hinave! It’s sad, because we were literally just going to purchase more of these cameras to replace some of our Wyze ones (because me and my husband loved that we can monitor our chickens and yard from our Roku TV). Too bad the first one is utterly useless!
  Hopefully no predators attack the coop that cam was monitoring in the meantime.
  - Irenag
    Newbie
    10 days ago
    I totally understand mine did the same thing just after a month and I did everything possible even tried to take it back to Walmart and do exchange they wouldn’t because I have missed placed my receipt which sucks cause I spent almost $200 on my cameras n doorbell and I’m just stuck with it