The Smart Home app is crashing
I’ve been a loyal Roku customer and genuinely love their TVs and speakers—so when there was a sale on in-home speakers and smart cameras, I didn’t hesitate. Unfortunately, that excitement has turned into nothing but frustration. The Roku Smart Home app is completely unusable. It doesn’t just crash—it goes into a kind of digital convulsion, flashing rapidly between different screens before shutting down entirely. It loops in and out like that without ever letting me actually access or use the app. I’ve tried reinstalling, updating, troubleshooting—you name it. My phone, a 2025 OnePlus 13 with OxygenOS 15.0, is fully updated and handles every other app just fine. This issue is 100% specific to the Roku app. I’ve clearly explained this behavior in detail via email, phone calls, and previous reviews. And still—nothing. No fix, no meaningful response, no workaround. I’ve reached out to customer support several times. The representatives I spoke with were polite, but completely uninformed and unable to offer any solutions. I requested a callback or follow-up email and never heard back. When I attempted to return the cameras, I was told I’d have to pay $13 to $15 out of pocket just to ship them back. Why should I cover return shipping for a product that doesn’t function as advertised? Honestly, this feels like a marketing tactic—promoting flashy deals to offload hardware while neglecting the app support required to make these devices actually work. It’s disappointing, misleading, and borderline exploitative. If Roku wants to retain customer trust and avoid further backlash, they need to: Fix the Smart Home app immediately, especially for newer Android phones Offer full refunds to affected customers Cover all return shipping costs Acknowledge and address the failure in customer service and communication Until then, I’ll continue sharing my experience publicly—through reviews, consumer forums, and social channels. Customers shouldn’t have to scream to be heard, but if that’s the only way to get action, so be it. For those interested in taking things a step further, please be advised of the following: Action Guide: How to Escalate Roku Smart Home App Issues (Simplified Guide) Here’s how to escalate the problem if you're experiencing similar trouble: Post your experience on the same platform where you made your purchase or downloaded the app Clearly describe your device, operating system, and the specific app behavior If you don’t get a resolution through support, consider filing a complaint with an independent consumer protection organization Include screenshots, videos, or support history in your documentation If you see others reporting the same issue online, respond and encourage them to speak up too I would have given you the websites and names, but this platform will not allow that type of direction.
Battery Camera Spotlight does not turn off via the app.
Hello and good day, I recently purchased a battery camera for my own use and for testing to see if a few folks who asked about it would be interested in one for their own use and I was just having a play with what it can or cannot do. I saw that it has a spotlight feature and I turned it on via the app and the camera responded and turned the light on. However when I asked it to turn the light off, the app shows the light being off but the light on the physical camera was still on. The WiFi was still connected (AFAIK) and the other functions seem to respond so I believe the camera still had communication with the app. The only way I found to turn the light off was to restart the camera. The camera was updated yesterday (7/1/25) the same day I unboxed it and set it up. Can someone please enlighten me on what I might be missing on this issue? So far, the camera seems to be meeting or exceeding my expectations but only time will tell. Thank you for your time and input on this matter!Roku doorbell camera not connecting to App
Good Afternoon, My wireless doorbell does not stay connected in the Smart Home App. It works intermittently. I have a subscription for 3 cameras and I get great service with my outdoor cameras. Why is this happening? Is there a fix for this doorbell. I have all Roku devices in my home that all work fantastic! The doorbell is the only one that has problems. Help, Chantay
Received lots of notifications on indoor cameras on the smart home app
No matter what setting, or what rule i set i will get notifications every second. Ive tried setting a timeframe to capture. It ignores it. Days of the week. Ignores it. I cant not stand getting 500 notifications a day. Its like this app was designed by morons. No support either, we have to rely on other consumers that have the same problems. What a terrible company. Any one know how to make the “rules” actual work?