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Jstelly11b's avatar
Jstelly11b
Reel Rookie
3 years ago
Solved

Won't connect to hotel wifi

I'm having trouble connecting to hotel wifi. I'll connect, verify that I'm using hotel wifi, connect to the Roku with my phone which will have me login to the hotel wifi. The problem is it keeps looping back to checking the connection and won't let me actually login. It's very frustrating and I'm seriously considering dropping Roku altogether.

  • If you don’t get the message on the screen asking if you’re in a hotel or dorm, there’s no way you can trigger it manually. The hotel has to block all access to the Internet for the Roku to believe it’s on a hotel network. If the basics get through, you’re stuck unfortunately. 

    The way hotel/dorm mode works is it connects to the network but cannot reach the Internet, so it asked the question. You answer yes, and a screen appears with instructions to connect your phone or laptop to the Roku via WiFi. Each Roku has a specific WiFi name, so read the name on the screen, find it when browsing for WiFi on the phone or tablet, and connect with the password on the screen. The phone/laptop will then open a browser that allows you to authenticate to the hotel network. Once that’s done successfully, the Roku disconnects from your phone/laptop and reconnects to the hotel, this time with full access. 

24 Replies

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator

    Greeting Jstelly11b

    Thanks for reaching out to the Roku Community!

    It sounds like you are having trouble connecting your Roku device to Hotel's public network. Try restarting your Roku device and your phone to see if this resolves the issue. Often, a simple restart can help to clear up any connectivity issues.

    If the issue still occurs, may we ask if have you activated your device before accessing the hotel & dorm mode? Or does your Roku device has been disconnected for an extended period of time before bringing it to your travel? Lastly, can you please provide us with your Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

    You will need to activate your device or manually check for a software update before using your device in hotel & dorm mode. If needed you can try activating or updating your device with an alternate network such as a mobile hotspot.

    For more information about hotel & dorm mode, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

    Please keep us posted and we will continue to assist you from there.


    Regards, 
    Nimfa

    • Jstelly11b's avatar
      Jstelly11b
      Reel Rookie

      None of that works, it seems more like a software issue with the Roku. Sometimes it takes 5 minutes to connect after multiple tries, yesterday I gave up after 45 minutes.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator

        Jstelly11b

        We're sorry to hear about that. 

        Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

        We keep an eye on your response. 


        Regards, 
        Nimfa