Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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atc98092
Community Streaming Expert

Re: Won't connect to hotel wifi

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@Geronimo11P wrote:

Roku Express Software 12.5.0

When I try to connect to hotel WiFi through an external device, the Roku will prematurely disconnect from the phone and attempt to connect to the network. If I am already using the portal on my phone, then I am booted out of the portal and disconnected from the Roku’s WiFi network. 


I had this issue with a past iPhone. If I used an iPad or Windows laptop, I never have a problem. That seems to point to the phone, but without testing it on a multitude of different phones it's tough to say. But that was my workaround for the issue. It never failed with the laptop and usually worked with the iPad.

Dan

Roku Community Streaming Expert

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kd6icz
Reel Rookie

Re: Won't connect to hotel wifi

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A manual mode needs to be added. Mine says connected but no apps can connect.

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atc98092
Community Streaming Expert

Re: Won't connect to hotel wifi

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@kd6icz wrote:

A manual mode needs to be added. Mine says connected but no apps can connect.


Yep, we've asked for that for years. Crickets...

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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kd6icz
Reel Rookie

Re: Won't connect to hotel wifi

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I just made a 60 mile round trip drive to the closest Best Buy and purchased a Fire Stick.

It loaded the “Accept and Continue” splash page without any issues and I was streaming in 20 minutes.

Banders
Newbie

Re: Won't connect to hotel wifi

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Make sure you have not connected to the hotel wireless network on your phone before connecting to the Roku network. It screws everything up. Connect your Roku first. 

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