Wi-Fi & connectivity

[Chingaderas]

I recently switched my old spectrum wifi 5 router out for a new Asus RT-AX86U Wifi 6 router. Prior to switching routers, everything was working flawlessly. I never had issues connecting to the internet via wifi. My router and modem are 5 feet from the Roku device. In my Asus router application, I have the 2.4ghz and 5 GHz bandwidth split into 2 separate connections. When I go to set up the connection on the Roku device I see only the 2.4ghz bandwidth being recognized by the Roku. Strangely beyond only the 2.4ghz showing up on the available connections. the 2.4ghz connection doesn't show that it requires a password to join the wifi channel, which it does require a password.

1. I have restarted my Roku 10 times

2. I have reset my router and modem multiple times

3. I have enabled ping connections in the secret menu on Roku 

4. I have reset my cache on Roku.

5. I have tried changing settings in my Asus router app

I have 9 other devices, in my house, that have seamlessly connected after changing the router. 

I need some serious help on fixing my issue. I'm about ready to switch from using Roku. Roku needs to update its software, firmware, or hardware to enable this **bleep** device to seamlessly connect with the new wifi standards that release or whatever the problem is.

What do I do to fix this issue? 

[AvsGunnar]

@Chingaderas 

If only seeing the 2.4 ghz, likely your 5ghz is currently using an unsupported wireless channel.  Access your router settings and manually assign the wireless channel to either 36-48 or 149-161.

Re: the 2.4 ghz password issue, may be connecting to your Guest Network if enabled (normally doesn't require password).

From within Roku, try Resetting Network Connections.

Settings..System..Advanced..Network..Reset Network Connection.

[Chingaderas]

I have tried multiple channels between 36-48 and 149-161 including a modem and router reboot between. I’m never able to see a 5ghz band at any point on my Roku. I don’t have guest networks enabled on 2.4 ghz or 5ghz for that matter. 

any other ideas of what’s the problem?

[StreamerUser]

@Chingaderas   What is the model # and firmware version of your Roku?  Settings/System/About

Most Express models are 2.4Ghz-only, so they wouldnt see 5Ghz SSIDs.

Reset the Rokus network config:  Settings/System/Advanced system settings/Network connection reset

[Chingaderas]

model # 3920RW - Roku Premiere

Software version - 10.0.0 - Build 4209-91

Thanks for your response

[StreamerUser]

The 3920 is 2.4Ghz-only.

Try the network connection reset.

Also, make sure 2.4Ghz is on channel 1, 6, or 11, bandwidth=20Mhz, and "B" mode is disabled.

[Chingaderas]

Ok. Does B mode disabled mean I shouldn't have my wireless mode on auto? My other options on the wireless mode dropdown are 

1. N only

2. Legacy 

if not I'm unsure about what b mode is. 

[StreamerUser]

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@Chingaderas wrote:

Ok. Does B mode disabled mean I shouldn't have my wireless mode on auto? My other options on the wireless mode dropdown are 

1. N only

2. Legacy 

if not I'm unsure about what b mode is. 

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Correct - do not use "auto" for the channel, bandwidth, or mode.

Choose N-only.

..and do the network connection reset.

[Chingaderas]

I have turned it to N only and all the other specifications you suggested. I have attempted this with channel 1, 6, and 11. None have worked. 

[StreamerUser]

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@Chingaderas wrote:

I have turned it to N only and all the other specifications you suggested. I have attempted this with channel 1, 6, and 11. None have worked. 

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You've been advised to do the network connection reset multiple times, but you haven't indicated you have done it.