Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku not connecting to Wireless

My Roku has worked fine at my previous apartment, now in this new place it has not worked. The internet is Xfinity and works perfectly on my phone, laptop, and my roommates Samsung smart tv. for some reason the wireless will not connect to my roku despite the signal strength being "excellent" . i have reset the roku and the router a thousand times. please anything helps.

0 Kudos
Roku Guru

Re: Roku not connecting to Wireless

If your Roku is powered through the USB port on your TV, you might not get an internet connection.  I’d suggest connecting it to the wall outlet instead.  If the power is not the issue, then all I can suggest is that your Roku device must’ve began defective.  There’s probably an internal failure in the unit.  I’d suggest contacting the Roku Customer Support here: https://support.roku.com/contactus

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
Retired Moderator

Re: Roku not connecting to Wireless

Hi @michaelburton57

Thanks for reaching out here in the Community.

You've mentioned that your internet service provider is Xfinity. We would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue. If you need help modifying your router, we suggest reaching out to Xfinity's customer support team. They will be able to assist you with that matter.

Keep us posted on how it goes!

All the best,

Kariza D.
Roku Forum Moderator
Community Streaming Expert

Re: Roku not connecting to Wireless


Expanding on @RokuKariza-D's reply above...

Your problem may have been caused by an update to your router which affects some Roku models. If you receive this update it changes the router's wifi connection parameters for the 2.4 GHz wifi band from b/g/n to g/n. This has been reported for routers supplied by Comcast/Xfinity, Cox, and AT&T, but there may be others.

Your symptoms match those caused by this problem.  Affected users report the Roku identifies the local network as available and rates the connection quality, but will not then connect.

The fix is to switch the router configuration protocols from the g/n wifi set by the update back to b/g/n. If you don't have access to your router's configuration controls you may have to have your internet provider do it for you.

Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.