Wi-Fi & connectivity

[Bradyfan80]

Hello, I've been using Roku for a few years. The Internet is connected and everything. The problem is for the past 48 hours I haven't been able to watch Roku. It keeps saying the connection dropped and checking for software and downloading. Can someone please explain this to me? Thank you, Brock.

[RokuJechealR]

Hi @Bradyfan80,

Welcome to the Roku Community!

Thanks for letting us know about what happened to your Roku device.  For us to help you better, we will ask a set of questions to isolate the issue:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?
• What troubleshooting steps have you taken so far to try to resolve the issue?
• Have you tried to connect your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

With more detailed information, we'll be able to assist you further.

All  the best,
Chel