Wi-Fi & connectivity

[madsstow]

Hello,

I'm not sure what's going on with my TV but on Saturday morning I went to use my television and discovered that it was no longer working as it could not establish any sort of an internet connection. I have tried just about everything, to the point where I performed a factory reset, and the TV is still not working. I am still being told that the internet connection cannot be established.
The only "change" made to the TV was that my girlfriend connected her PS5 Friday afternoon.
Additionally, I am on school WiFi so I cannot "reset my router".

Thank you.

[AvsGunnar]

@madsstow 

After you Factory Reset your RokuTV, were you able to get through the setup/activation, or are you now stuck on the "Lets Get Started" screen?

[dmoni]

Same here!  Spectrum had a service outage over night which was resolved by 6am on Saturday morning.  Every device is connected to our wifi except the 2 Roku TVs ( TCL, Hisence). Spectrum tech support can see both TVs on the network yet on screen it says Not Connected. 

I selected options to check connection and it stays connected for 3 seconds- then goes back to Not Connected. This is happening on both TVs.

I have reset router, reset network connection, hard reset TV ... no luck

[RokuERey]

Hi @madsstow,

Thanks for reaching us here in the Roku Community!

Could you share with us the details below? We'd like to take a closer look.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

Keep us posted. 

Thanks,

Rey

[jae21]

After the last update, while it is trying to install it doesn't see my internet

[RokuERey]

Hi @jae21,

Thanks for reaching us here, and welcome to the Roku Community.

Could you share with us when you received the update, and have you tried any troubleshooting so that we'll be able to move forward?

Thanks,

Rey

[cmefford78]

I am also having the same issue on 2 separate roku devices. They will connect to my hot spot but not to my home internet,  everything else is connected and Spectrum can see it, but it will not connect to internet. One device is model 3060RW-Roku Express

[cmefford78]

Serial number X0260088FYLY

Version 12.5.0

Device S0KD32D8FYLY

[RokuERey]

Hi @cmefford78,

Welcome to the Roku Community!

We're sorry for the late response, and we'd like to see more about what's going on here.

Have you made some changes to your router recently? When did you start seeing this behavior occur?

Let us know more about this so that we can further look into it.

Thanks,

Rey 

[WillDG]

I am also unable to connect after a November Spectrum update. As my remote doesn’t work and I am using the Roku app on my phone, I can’t do a reset of the device. This is very frustrating.