Hey everyone,
Having trouble connecting to the internet on your Roku?
Here's a quick guide to help you troubleshoot common network connection errors:
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Error Codes 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, 14.64: Usually mean your Roku can't connect to the internet.
- Restart your Roku: Settings > System > Power > System restart.
- Restart your modem and router.
- Check your internet connection: Try connecting to the internet with another device.
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Error Code 018: Poor connection speed. Try improving your Wi-Fi signal.
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Error Codes 14.20, 14.62, 14.64, 016, 017: Wi-Fi signal issues. Move your Roku closer to your router.
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Error Codes 012 & 013: Ethernet cable problems. Try a different cable or switch to Wi-Fi.
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Error Codes 14.40 & 14.41: Incorrect Wi-Fi password. Double-check and re-enter your password.
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Error Code 022 or "Wireless not detected": If the issue persists, contact Roku Support.
Still, having trouble?
Let us know if you have any other questions!
Happy Streaming! 💜
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Mary E.
Roku Community Moderator
