Wi-Fi & connectivity

[RokuMaryEF]

Hi Community users,

If you're experiencing network connection problems with your Roku® streaming player or Roku TV™ system, the steps outlined in this post will assist you in identifying and resolving any issues.

Here's a guide on the error codes and their associated fixes:

• ERROR CODE 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, and 14.64: Indicates that your streaming device is unable to connect to the internet.
  • How to restart your streaming device. Use the following steps to restart your streaming device from the Settings menu.
    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.
  • How to restart your modem and router. Use the following steps to restart your modem and router.
    1. Unplug both your modem and router from power
    2. Wait 10 seconds and then plug them back in
    3. Wait for your modem and router to fully restart
    4. Use a phone, tablet, or computer to confirm the internet connection is working
    5. Test the connection on your Roku device
  • If the modem or router did not restart using this method, please reach out to your ISP or the manufacturer for information on how to restart your device.
• ERROR CODE 018: caused by poor connection speed. Learn how to improve the Wi-Fi on your streaming device.
• ERROR CODE 14.20, 14.62, 14.64, 016, and 017: caused by Wi-Fi signal issues. Move your Roku device closer to your wireless router and check your network connection.
• ERROR CODE 012 and013: are caused by ethernet cable issues

  • Try the following tips to fix ethernet cable errors on your Roku streaming device

    • Unplug the Ethernet cable from your streaming device and router and then plug it back in
    • Try a different ethernet cable
    • Switch to a Wi-Fi connection instead
• ERROR CODE 14.40 or 14.41: this means your device is using the wrong password to connect to Wi-Fi. Verify your password is correct and re-enter it.
• ERROR CODE 022 or Wireless not detected: If you still see the error after following all the necessary troubleshooting steps, feel free to contact Roku Support to assist you further and provide a replacement for the Roku WiFI pod.

If you're still experiencing difficulties, please consult our informative FAQ article at: http://go.roku.com/connectivity. This resource covers common issues, troubleshooting tips, error codes, and suggested solutions.

Advanced Troubleshooting Steps:  

• Connect using a mobile hotspot. 
  • If the device connects to the mobile hotspot, please contact the ISP and separate the 2.4 GHz and 5 GHz bands. 
    • Check if the 2.4Ghz has the Wi-Fi standard 802.11b/g/n. 
    • Check if the 5Ghz has the Wi-Fi standard 802.11a/c. 

• Connect using the mobile hotspot on a Windows computer.

For additional help solving an issue with your network connection, refer to the detailed articles here: Advanced networking features on Roku streaming devices

Explore our comprehensive collection of help FAQs and videos. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting

If you have any questions or need further assistance, feel free to ask here in the Roku Community.

Happy Streaming! 💜

Was this post helpful? click Kudos 👍