Wi-Fi & connectivity

[jgg10]

I just switched my wifi router from Netgear to a Google Mesh set up.  I cannot connect any of my Rokus to the new network.  I cleared the network connections on all TVs and even did a factory reset on one, with  no luck.  Has anyone else experienced this?  

[Strega2]

Are you getting an error message?

Are you using the same SSID and passphrase as before or new ones?  (In the router I mean.)

[jgg10]

Thanks for the reply.  My son tried to change is iPhone to the new network and had an issue as well.  I shortened the password and took a few symbols out and that did the trick.  

[JWS9518]

Some devices and routers will not accept certain symbols as part of a password.

[RokuJohnB]

Hi @jgg10,

Greetings from the Roku Community!

We would like to gather more information regarding this problem and investigate more thoroughly. Can you please provide the following details below?

• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• How far is your device from your network router?
• Do you have cellular data so we can try connecting your device to your hotspot?

For more troubleshooting steps, check out this support article on how to fix internet errors and issues on your Roku streaming device.

We look forward to hearing from you soon and gathering your details.

Thanks,
John