Welcome to the Roku Community, @SamCates!
Thanks for letting us know about this problem you had. We would like to gather more information to investigate it further.
Can you please provide the following information below?
- What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV –specify TV)
- How many devices do you have connected to your network right now? (e.g. TV, mobile phone, laptops, computer)
- How far is your Roku device from your network router?
- Do you have cellular data so we can try connecting your device to your hotspot?
A Roku device may not stream at the same speed as your router transmits due to several factors. These can include poor Wi-Fi signal strength caused by distance, physical obstructions, network congestion, outdated router technology, or the Roku device's limitations in utilizing the available bandwidth. Essentially, even if your router sends a strong signal, the Roku may not receive it at full strength because of various environmental factors.
A network reset is helpful if you experience issues with multiple streaming channels.
- Press the Home button on your Roku remote
- Scroll and select Settings
- Select Advanced System settings
- Select Network connection reset
- Select Reset connection
After the network reset is done, your Roku device will restart, and you will need to return to the settings menu and set up your wireless network again.
Please check it here: How to improve your Roku streaming device's Wi-Fi or wireless internet connection.
We look forward to hearing from you and looking closely into this issue.
Thanks,
John
John
Roku Community Moderator
