Wi-Fi & connectivity

[HC-1]

I was able to navigate around in the settings and look at connected devices but still couldn’t find a way to manually change channels. I wasn’t getting the option.  However, I did learn a lot should I need to investigate issues again.  It was helpful.  I decided to purchase a new device as I will be upgrading my tv soon anyway.  I wanted something a bit faster as well. This Roku has been experiencing a lot of issues lately.  Thanks again for the help.

[HC-1]

The new device quickly connected to the network and works great!

[StreamerUser]

Good to hear, though probably not the preferred resolution, but you do get a newer/upgraded device.

[makaiguy]

Thanks for reporting back.  So often we never hear back, so others with the same problem never learn if the suggestions given actually worked out.

[jmkd11]

I have tried the solution to change the channel and make sure the MHz is 20. The Roku will still not connect to the network. A couple of days ago I had to change the name and password to the xfinity router. This booted all of my devices off wifi. I have reconnected all devices except Roku and an iMac. Please help.

[RokuKariza-D]

Hey @jmkd11

Thanks for the post.

Since your internet service provider is Xfinity, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know if this works for you!

All the best,
Kariza