Wi-Fi & connectivity

[BRENERDA]

I have two ROKU "streaming sticks+ HD/4K/HDR. Both are connected to a TV within 20 feet of modem. Signal strength is excellent. Over the past months, often several times a day, I get the message to "retry" or setup connection. If I reset the connection, it returns to normal only to again get the "retry" message.  Other times I unplug the cable to the ROKU and/or disconnect the stick. The problem continues sometimes within an hour, Other times the next day. Frankly I assume it is a ROKU system problem and not a stick as both are doing it. Of course it could be my WIFI source problem, but as I said the signal is excellent. Our computers are not impacted. WIFI signal is never dropped on computer. Any help appreciated.

[Alan77]

I'm having same problem

[RokuKariza-D]

Hi @BRENERDA @Alan77

Thanks for reaching out here in the Community.

Could you tell us who your internet service provider is? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know if there's any difference after.

All the best,
Kariza

[BRENERDA]

Thanks. Misery loves company. Have you spoken to ROKU about it or ruled out your wifi source as a problem.

[BRENERDA]

Thanks. My wifi is provided by Kinetic/Windsteam in Lancaster County, PA. I will try to make the change suggested and get back to you.

[BRENERDA]

Had long discussion with Windstream/Kinetic.  My two streaming sticks are set at 2.4 and b/g/n. Their experience was, that over time, the ROKU stick may need to be replaced. So my question is how long is a streaming stick supposed to last. My newest one dates back to 2020.  I find it hard to believe that it is less than 3 years,

[Tommy_UK]

Been having the same issue in the UK with Vodafone being our home broadband provider, and not long been upgraded to a new router. Other devices haven't dropped connection and I've run successful pings to 1.1.1.1 during times the roku box has said it has lost connection.

[renojim]

@Tommy_UK, since you're in the UK where different Wi-Fi channels are available than in the US make sure your Wi-Fi channel isn't set to "Auto".  Choose a 2.4GHz channel from 1 to 11 or, preferably if you have a dual-band Roku, a 5GHz channel below 50 or above 150.

[Tommy_UK]

I've split our wifi to 5ghz and 2.4ghz to see if we get stability. So far so good. Will report back any ongoing issues.

[Alan77]

I have been using this roku stick with the same wifi for a couple of  years. I'm thinking the stick is no longer working. Not sure how long they last.