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Ashland293
Newbie

Roku not connected to new WiFi don’t know prior WiFi name password

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Trying to setup Roku with new WiFi, I do not have the prior network that Roku was setup to. Is it possible to restore to factory setting?

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makaiguy
Community Streaming Expert

Re: Roku not connected to new WiFi don’t know prior WiFi name password

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After a Factory Reset you will NOT be able to set up your Roku without a working physical remote.  The Roku app on a phone or tablet cannot communicate with the Roku until the Roku has been connected to your local network, so you can't use the Roku app to establish the net connection.

All means of setting up without a physical remote require knowledge of a prior network to which the Roku is still attempting to connect. . Without this knowledge your only recourse is to use a physical remote.

But to answer your direct question, yes, you can do a factory reset.  This wipes the Roku's memory and returns it to a just-out-of-the-box state.  After a factory reset you'll be setting the Roku up all over again from scratch, including setting up your net connection, linking to your Roku account, adding your channels, and logging back into any channels whose subscriptions require logins.

With no working remote you can perform a factory reset by pressing the reset button on the device and holding it for a minimum of 30 seconds (no matter what you may see on the screen during this period).

With a working remote you can perform a factory reset via Roku menu path Settings > System > Advanced system settings > Factory reset.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Roku not connected to new WiFi don’t know prior WiFi name password

Jump to solution

After a Factory Reset you will NOT be able to set up your Roku without a working physical remote.  The Roku app on a phone or tablet cannot communicate with the Roku until the Roku has been connected to your local network, so you can't use the Roku app to establish the net connection.

All means of setting up without a physical remote require knowledge of a prior network to which the Roku is still attempting to connect. . Without this knowledge your only recourse is to use a physical remote.

But to answer your direct question, yes, you can do a factory reset.  This wipes the Roku's memory and returns it to a just-out-of-the-box state.  After a factory reset you'll be setting the Roku up all over again from scratch, including setting up your net connection, linking to your Roku account, adding your channels, and logging back into any channels whose subscriptions require logins.

With no working remote you can perform a factory reset by pressing the reset button on the device and holding it for a minimum of 30 seconds (no matter what you may see on the screen during this period).

With a working remote you can perform a factory reset via Roku menu path Settings > System > Advanced system settings > Factory reset.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X