Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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DR05
Newbie

Error 04 - roku will not load

My WiFi is working on other devices and says my connection is excellent on tv, but will not connect to Roku. Have don’t factory reset as well. 

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RokuRhea-V
Community Moderator
Community Moderator

Re: Error 04 - roku will not load

Hi @DR05 

Welcome to the Roku Community! I'm glad you're here!

Thanks for informing me about your network issues. I will address them promptly. To help you better, are you trying to set it up for the first time?

While waiting, you can connect your Roku device to a mobile hotspot. How to connect to a mobile hotspot: If it connects successfully, there may be an issue with your Wi-Fi. Contact your internet service provider for assistance. 

Please keep us updated on your findings. 

Thanks, 

The Roku Community Team 

Rhea V.
Roku Community Moderator
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