Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
slumlord13
Reel Rookie

Internet/Wifi is connected, but certain apps will not play

Jump to solution

This happened about 5 days ago (and after a power outage):

All three of my Roku devices (Sanyo Roku TV, Roku Ultra 2022, Roku 3) will no longer load/play certain apps:  Pluto TV, Roku TV, YouTube, Tubi TV, Etc.  BUT, they will play Netflix, Prime, and Disney + (go figure, huh?).

I have reset, unplugged, etc., all 3 devices (multiple times), the modem, and router until my face turned blue.  But still, only the listed apps won't play.  In fact, now, my Roku Ultra will not return to the home screen and gets stuck on the screen to program the romote.

I've used Roku devices for 15 years now, so I'm familiar with how they operate, but this problem stinks.  I've also seen multiple people have the same problem (some after a power outage), so I'm starting to think it's a Roku problem and not an internet connection problem.

0 Kudos
1 Solution

Accepted Solutions
slumlord13
Reel Rookie

Re: Internet/Wifi is connected, but certain apps will not play

Jump to solution

Problem solved!!  Hopefully, this will help others with the same issue.

First, I connected each Roku device through my mobile Hotspot.  That got everything up and running and I was able to resync the internal clocks of each Roku device. 

Second, I reconnected each Roku device back to their standard internet connection, and they worked perfectly.

After extensive research (outside of this Roku Community Forum) I found that, sometimes, a power outage will cause the Roku devices to not be able to sync to the internet's clock, and thus causing streaming issues.

Hopefully, this will work for you.  It really sucked trying to figure this out; Roku Tech Support was anything but.

View solution in original post

0 Kudos
3 REPLIES 3
esteban12
Newbie

Re: Internet/Wifi is connected, but certain apps will not play

Jump to solution
 
0 Kudos
esteban12
Newbie

Re: Internet/Wifi is connected, but certain apps will not play

Jump to solution

Hola buenas tardes 

0 Kudos
slumlord13
Reel Rookie

Re: Internet/Wifi is connected, but certain apps will not play

Jump to solution

Problem solved!!  Hopefully, this will help others with the same issue.

First, I connected each Roku device through my mobile Hotspot.  That got everything up and running and I was able to resync the internal clocks of each Roku device. 

Second, I reconnected each Roku device back to their standard internet connection, and they worked perfectly.

After extensive research (outside of this Roku Community Forum) I found that, sometimes, a power outage will cause the Roku devices to not be able to sync to the internet's clock, and thus causing streaming issues.

Hopefully, this will work for you.  It really sucked trying to figure this out; Roku Tech Support was anything but.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.