Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Starflight4842
Reel Rookie

Roku tv keeps disconnecting from WiFi

Hello there, 

 

Following the most recent update, my Roku TV seems to constantly disconnect from the wifi which means that every single time I turn it on I have to reenter my WiFi details, before the most recent update, I didn't have to do this at all and I can't seem to find a way to fix it. 

 

On top of this the sharp support page has a 404 error message which is frustrating. 

 

The Wi-Fi itself isn't the issue, I think the most recent update is a little bit buggy, please fix this problem... 

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4 REPLIES 4
RokuRhea-V
Community Moderator
Community Moderator

Re: Roku tv keeps disconnecting from WiFi

Hey there @Starflight4842, and welcome to the Roku Community!

Thanks for letting us know about the connectivity issue you're experiencing.

To help us figure this out, could you share the following information:

  • Model and OS version of your Roku device
  • Issue tracker ID
  • A few screenshots of the screen

Your help is appreciated!

Best,

The Roku Community Team

Rhea V.
Roku Community Moderator
0 Kudos
RokuRhea-V
Community Moderator
Community Moderator

Re: Roku tv keeps disconnecting from WiFi

Hi @Starflight4842,

We would like to follow up with you about this issue. Can you try to check for any software updates on your Roku TV. It's under Home > Settings > System > Software update, then Check now and see if the issue persists.

Looking forward to your update.

The Roku Community Team

Rhea V.
Roku Community Moderator
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Starflight4842
Reel Rookie

Re: Roku tv keeps disconnecting from WiFi

I have performed this but the problem still persists I even tried resetting the network connection and had no luck 

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Starflight4842
Reel Rookie

Re: Roku tv keeps disconnecting from WiFi

  • Model and OS version of your Roku device

Sharp model: 32GD2x25K

Not sure how to find the OS version

no idea how to get this, my remote hasn't got a mic and the pressing home and back buttons 5 times didn't work 

  • A few screenshots of the screen

I can't seem to be able to send photos due to them exceeding the 3mb file limit 

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