Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jasminev79
Newbie

No remote, not connected to wifi.

Jump to solution

I have a Roku tv Hisense, in my daughters room. We lost the remote that came with the tv. It won’t connect to the internet so I can use my phone to pair the new remote. Is there anything I can do to get the new replacement remote to connect to the tv so I can then connect it to the wifi? 

0 Kudos
1 Solution

Accepted Solutions
AvsGunnar
Community Streaming Expert

Re: No remote, not connected to wifi.

Jump to solution

@Jasminev79 

First, to see if you can get the RokuTV to connect to your network again, try rebooting your router and also unplugging your RokuTV.  Then plug the TV back in.  See if the combination of rebooting the router and the unplugging now gets you connected to your network.  If so, you should now be able to use either your Roku mobile app as a remote or attempt to pair your Roku remote.

If the above does not work, try to connect your TV to a mobile hotspot if available.  Once you connect to your hotspot, should be able to get the Roku remote to pair as well.  If you have two phones available, use one as the hotspot and the other to use the Roku mobile app remote feature.

If practical, the third method would be to run an ethernet cable to the RokuTV from your router if your RokuTV has an ethernet port available.   This should give you a wired connection immediately.

If you have the Roku Voice remote, you should be able to push the pairing button (look in the battery compartment for a little button and press it until it flashes green) and then unplug your RokuTV.  Plug it back in and press the manual On button located on the RokuTV.  

If your Voice Remote does not have a pairing button, then press and hold the Home and Back  buttons for 5 seconds and look for a light to flash on the top left front of Roku Remote.  Then unplug your RokuTV.  Plug it back in and press the manual On button located on the RokuTV. 

https://support.roku.com/article/360011621473 (pairing Roku remotes)

If still having issues, try posting a screenshot here or posting model number of the remote you are having issues with. (to post screenshot, look for the little camera icon above.) 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

View solution in original post

0 Kudos
2 REPLIES 2
AvsGunnar
Community Streaming Expert

Re: No remote, not connected to wifi.

Jump to solution

@Jasminev79 

First, to see if you can get the RokuTV to connect to your network again, try rebooting your router and also unplugging your RokuTV.  Then plug the TV back in.  See if the combination of rebooting the router and the unplugging now gets you connected to your network.  If so, you should now be able to use either your Roku mobile app as a remote or attempt to pair your Roku remote.

If the above does not work, try to connect your TV to a mobile hotspot if available.  Once you connect to your hotspot, should be able to get the Roku remote to pair as well.  If you have two phones available, use one as the hotspot and the other to use the Roku mobile app remote feature.

If practical, the third method would be to run an ethernet cable to the RokuTV from your router if your RokuTV has an ethernet port available.   This should give you a wired connection immediately.

If you have the Roku Voice remote, you should be able to push the pairing button (look in the battery compartment for a little button and press it until it flashes green) and then unplug your RokuTV.  Plug it back in and press the manual On button located on the RokuTV.  

If your Voice Remote does not have a pairing button, then press and hold the Home and Back  buttons for 5 seconds and look for a light to flash on the top left front of Roku Remote.  Then unplug your RokuTV.  Plug it back in and press the manual On button located on the RokuTV. 

https://support.roku.com/article/360011621473 (pairing Roku remotes)

If still having issues, try posting a screenshot here or posting model number of the remote you are having issues with. (to post screenshot, look for the little camera icon above.) 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
makaiguy
Community Streaming Expert

Re: No remote, not connected to wifi.

Jump to solution

@Jasminev79-

First step is to be sure you get the correct replacement remote.  Note that the original infrared remotes that come with Roku TVs do not use the same set of infrared commands as separate Roku DEVICES do, so you must be sure you get one that specifically says it can control a Roku TV.

Roku TV remotes are supplied by the TV manufacturers, not Roku.  You can find replacement Roku TV remotes from a number of Roku TV manufacturers as well as third party manufacturers.  Check with Best Buy, Wal-mart, Target, etc. as well as online from Amazon, etc.  With your Hisense, you can use a remote for any Roku TV.

Some infrared universal remotes can also control a Roku TV -- just be sure it says it has codes for Roku TV, not just Roku.

Note for others finding this thread: Roku TV remotes from HiSense and Sharp can only be used with HiSense and Sharp Roku TVs because they issue a different set of IR commands than the rest of the Roku TV manufacturers use. The Roku TVs from HiSense and Sharp themselves, though, support both sets of Roku TV IR commands so they can be used with remotes from any Roku TV manufacturer.

Roku TVs can also be controlled by the Voice Remotes sold by Roku.  These connect to the TV via wifi rather than infrared and must be paired with the specific TV set you wish to control.  You can find them from Best Buy, Wal-mart, Target, etc. as well as online from Amazon, etc, and from Roku itself .  The Voice Remote is about $20 and the Voice Remote Pro which adds an earphone jack for private listening and a rechargeable battery is about $30.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.