Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku keeps disconnecting from wifi

I ordered a cable for direct connection to try that out. At this point I’m having to restart my tv 2-3 times a morning. Tried rebooting the router. TV just randomly drops WiFi about every 10-20 mins when first starting after it’s been powered down for a bit. If the direct cable does not work, I’ll not be buying another Roku product which should fix the problem.

0 Kudos
Community Moderator
Community Moderator

Re: Roku keeps disconnecting from wifi

Hi @shajost1984

Thank you for the inquiry!

Roku devices can disconnect from Wi-Fi for a variety of reasons, including:

  • Weak Wi-Fi signal: If your Roku device is too far away from your Wi-Fi router, the signal may not be strong enough to maintain a stable connection.
  • Network congestion: If there are too many devices connected to your Wi-Fi network, it can cause congestion and slow down your internet speed, which may result in your Roku device disconnecting from Wi-Fi.
  • Router or modem issues: If your Wi-Fi router or modem is malfunctioning or outdated, it may cause connectivity issues with your Roku device.
  • Network settings: If your network settings are not properly configured, it can cause connectivity issues with your Roku device.
  • Software issues: Sometimes, there may be bugs or software issues with the Roku device itself that can cause it to disconnect from Wi-Fi.

To troubleshoot the issue, you can try the following steps:

  • Move your Roku device closer to your Wi-Fi router to improve the Wi-Fi signal strength.
  • Check for any network congestion by disconnecting other devices from your Wi-Fi network.
  • Restart your router and modem to ensure they are functioning properly.
  • Check your network settings to make sure they are properly configured.
  • Ensure your Roku device has the latest software updates installed.
  • If the issue persists, try resetting your Roku device to its factory settings, which can sometimes resolve software-related issues.

We hope it helps!

Warm regards,


0 Kudos
Level 7

Re: Roku keeps disconnecting from wifi

Device is literally 2 feet from the brand new router that was installed 3 months ago. Maybe the device congestion thing, however we have been using the same amount of devices and the tv has only been dropping signal for about a month now. That’s what leads me to believe it’s something in the software. 

0 Kudos