Hi @shajost1984
Thank you for the inquiry!
Roku devices can disconnect from Wi-Fi for a variety of reasons, including:
- Weak Wi-Fi signal: If your Roku device is too far away from your Wi-Fi router, the signal may not be strong enough to maintain a stable connection.
- Network congestion: If there are too many devices connected to your Wi-Fi network, it can cause congestion and slow down your internet speed, which may result in your Roku device disconnecting from Wi-Fi.
- Router or modem issues: If your Wi-Fi router or modem is malfunctioning or outdated, it may cause connectivity issues with your Roku device.
- Network settings: If your network settings are not properly configured, it can cause connectivity issues with your Roku device.
- Software issues: Sometimes, there may be bugs or software issues with the Roku device itself that can cause it to disconnect from Wi-Fi.
To troubleshoot the issue, you can try the following steps:
- Move your Roku device closer to your Wi-Fi router to improve the Wi-Fi signal strength.
- Check for any network congestion by disconnecting other devices from your Wi-Fi network.
- Restart your router and modem to ensure they are functioning properly.
- Check your network settings to make sure they are properly configured.
- Ensure your Roku device has the latest software updates installed.
- If the issue persists, try resetting your Roku device to its factory settings, which can sometimes resolve software-related issues.
We hope it helps!
Warm regards,
Lianna
