Wi-Fi & connectivity

[x_milo_x]

Hello .i have a roku stick 3800RW.exelent wifi signal but roku cant connect to internet all other devices  can just fine i have tried everything  unplug stick from tv  while on unpluge power to it reset network re enter password   update  unplug router 9-10 feet away an a wall in between  nothing works. Please help

[RokuJohnB]

Hi @x_milo_x,

Thanks for posting in the Roku Community!

We understand you're having a problem with your Roku device since it keeps disconnecting from your wireless network or Wi-Fi. We would be more than happy to look further into this issue, but we will need more details.

• Are you getting any error messages or error codes while trying to play content?
• How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptop, computer)
• Did you recently make any changes to your network or network provider?

With detailed information, we will be able to assist you further.

Thanks,

John