Wi-Fi & connectivity

[RacingGirl]

Sharp model: LC-43LBU591U

Hardware ID: 7201X

Serial #: YN0061635044

Software version: 14.0

Device ID: 9G40066355044

My Sharp Roku TV suddenly stopped connecting to wifi on Monday night 11/11/2024. The tv and the router have been in the same spot since the tv was new in 2019. All other devices connect to wifi with no issues. We have tried all troubleshooting advice: restarting the router, restarting the tv, unplugging the tv and pressing the power button, leaving the tv unplugged for several hours, re-entering wifi password. Software update occurred most recently on 11/11/2024 at about the same time that evening the wifi connection trouble started. Could this be due to that recent software update? The timing is too close to be a coincidence. 

[RokuJohnB]

Hi @RacingGirl,

Welcome to the Roku Community!

Thanks for letting us know about this issue you have had with the Roku TV since it stopped connecting to your Wi-Fi. No worries; help is here. A Roku TV might stop connecting to Wi-Fi for a variety of reasons, including a weak Wi-Fi signal, incorrect network settings on the Roku, router issues like a recent password change, network congestion from other devices, and a faulty power connection to the Roku.

We would like to gather more information and look into this problem more thoroughly. Can you please provide the following information below?

• Did we recently make any changes to your network or network provider?
• How many devices do you have connected to your network right now? (e.g. TV, mobile phone, laptops, computer)
• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• Do you have cellular data so we can try connecting your device to your hotspot?

We look forward to your responses and gathering your details.

Thanks,
John

[RabbitEars]

I have the same software version as you and have had the same issue for about a month. 
While not a permanent solution, I am able to establish a WiFi connection by resetting (not the same as power cycling) the TV.  It is a pain having to do this every single day, though:

Settings -> System -> Power -> System Restart -> Restart

Sharp Roku TV Model: LC-43LB481U
Hardware ID: 5317X
Software Version: 14.0

[RabbitEars]

Additional information...  The issue happens with this TV:

Sharp Roku TV Model: LC-43LB481U
Hardware ID: 5317X
Device ID: 7D4815388877
Software Version: 14.0.4 (build 12221)

The issue DOES NOT happen with these TVs:

Sharp Roku TV Model: LC-50LBU591U
Hardware ID: 7202X
Device ID: 9H491R059776
Software Version: 14.0.4 (build 12221)

Westinghouse Roku TV Model: WR50UX4019
Hardware ID: C803X
Device ID: S06TC081NDNN
Software Version: 14.1.4 (build 7709)

[RokuJohnB]

Hi @RabbitEars,

Thanks for keeping us posted!

We want to gather more details regarding this issue that you had with the Roku TV since it stopped connecting to the Wi-Fi. Can you please provide the following information above?

With detailed information, we will be able to assist you further.

Thanks,
John

[RabbitEars]

• Did we recently make any changes to your network or network provider?
  There have been no changes to the network or ISP.
• How many devices do you have connected to your network right now? (e.g. TV, mobile phone, laptops, computer)
  The same number as before the issue arose: 8
• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
  The message is "No Connection" at the upper right corner of the home screen at boot time.  
  After that, moving to the network part of the menu says, "No networks found" and "Error 014" which seems to point to the underlying issue at boot time.  If a manual re-scan for networks is found, the TV then sees the network.
• Do you have cellular data so we can try connecting your device to your hotspot?
  I do not have hotspot capability.

[RokuJohnB]

Hi @RabbitEars,

Thanks for the follow-up!

We'll be more than happy to assist you further with this issue you had with the Roku TV since it could not connect to your Wi-Fi. Please be advised that Error codes 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, and 14.64 mean that your streaming device is unable to connect to the internet.

Review the tips below to fix common network issues for your Roku streaming device.

• Make sure you are using the right network and password. If you do not know the password, contact your Internet Service Provider (ISP) or the person who set up your wireless network.
• Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, contact your ISP for further help.
• Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it, or follow the steps below to restart your device from the Settings menu.
• Restart your router. Refer to the steps below for instructions on restarting your modem or router.
• Test your Wi-Fi signal. Learn how to improve your wireless connection.

Hope you'll find this info useful. Please keep us posted.

Best regards,
John