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Chuck201's avatar
Chuck201
Reel Rookie
9 months ago
Solved

Roku can't find a device to stream to

I have a Roku Streaming Stick 4K which is connected to an electrical outlet and to the TV. The light on the Roku stick is on. I have an excellent signal. I have picked my language and it shows me a bunch of Wi-Fi signals. I pick the Roku recommended Wi-Fi. I try to log in with my Roku password and I keep getting an O14-4 error. (Could be 014-4) After looking at my account, I have no connected devices. Do I have to have my computer or my Roku account on? As long as the router is on can the computer be off? I do not have a cell phone. How do I connect?

tv & player wifi
  • makaiguy's avatar
    makaiguy
    9 months ago

    To connect to your home WiFi you need to enter your WiFi router password, not the password for your Roku account.

5 Replies

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      9 months ago

      To connect to your home WiFi you need to enter your WiFi router password, not the password for your Roku account.

      • Chuck201's avatar
        Chuck201
        Reel Rookie
        9 months ago

        Thank you for the information. The set up wasn't clear as to what password to enter. I even tried my tp-link account password and that didn't work. I finally asked tp-link support and they want the  password that is on the back of the router. They should be a little clearer when they say enter your tp-link password. (I did not see that text at first.) Any way, you set me on the right path and my router is up and running.

        Thanks again,

        cv