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Chuck201
Reel Rookie
yesterday

Roku can't find a device to stream to

I have a Roku Streaming Stick 4K which is connected to an electrical outlet and to the TV. The light on the Roku stick is on. I have an excellent signal. I have picked my language and it shows me a bunch of Wi-Fi signals. I pick the Roku recommended Wi-Fi. I try to log in with my Roku password and I keep getting an O14-4 error. (Could be 014-4) After looking at my account, I have no connected devices. Do I have to have my computer or my Roku account on? As long as the router is on can the computer be off? I do not have a cell phone. How do I connect?

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Chuck201
Reel Rookie
yesterday

Re: Roku can't find a device to stream to

Correction to my original post. The error was 014-40.

cv

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makaiguy
Community Streaming Expert
yesterday

Re: Roku can't find a device to stream to

To log connect your home WiFi you need to enter your WiFi router password, not the password for your Roku account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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