The smile was only because I'm referring to myself as an armchair quarterback trying to resolve an issue with no way of being hands on. But I completely understand the frustration you are feeling. Even with my tech knowledge and experience, I still run into problems that take a lot of effort to resolve, and that's with me being able to access the equipment myself.
Dan
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee, just another user.
