Forum Discussion

echoesofadrift's avatar
echoesofadrift
Channel Surfer
10 months ago

Roku and lack of WiFi connectivity

So I’ve been having this issue with my Roku where it will sometimes stop connecting to the WiFi in my house, and then all of the other devices that are connected to the WiFi will stop connecting to it as well. Thoughts?

12 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    If the disconnect is occurring with other devices on the network, then it's not something specific with the Roku. You might check your router/access point settings to see if there's a setting that might limit a connection to a certain length of time, or perhaps only certain times of the day. I am assuming the devices will all reconnect without an issue when you make a manual reconnect request. 

    • echoesofadrift's avatar
      echoesofadrift
      Channel Surfer

      Well, what was odd was that even though I did restart my router, more than just a few times, the WiFi would usually connect for a few minutes and then it would disconnect Roku. And then all other devices using same WiFi. But again, it was only when I was using the Roku that this would start to happen. And this went on for hours. I don’t know if that’s normal, or even suspicious, but still extremely frustrating nonetheless.

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        No, certainly not normal. My stick is usually only used when I travel and connected to the hotel WiFi. But in those cases it remains connected to their WiFi my entire stay with no connection issues. I'm now more suspicious of some sort of interference on your WiFi signal. If you have multiple access points within your reception range, it could be that another nearby AP is using the same channel and possibly causing a problem. What can help there is changing the channel your WiFi uses, especially if you're on the 2.4 GHz radio. In that band, the only channels that should be used are 1, 6 or 11. If you have a laptop you can install a free program that scans all the nearby APs and can tell you what channel each are using, allowing you to select the one that has the least interference from another unit.