Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't use hotel/dorm connect without data charges

I have no problems connecting my Roku player to the internet using the hotel/dorm connect method; however, my issue occurs when I try to reconnect the device (phone/tablet/laptop) back to the wifi it connected the Roku to this means I can EITHER connect my Roku and incur data charges when I use my device OR I can connect my device to the internet but not the Roku

Is it supposed to do this? How do I fix it if not?

0 Kudos
Community Moderator
Community Moderator

Re: Can't use hotel/dorm connect without data charges

Hi, @Treazon

Welcome to the Roku Community.

Thanks for letting us know about your concern. It seems like you're having a network connectivity issue that is rooted in your ISP. Have you tried restarting your modem or router? Also, we recommend contacting your ISP directly and inquiring further about this issue for a workaround that should solve this.

Please keep us posted on what you find out.

All the best,

Takashi O.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.