Jgerman1
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01-07-2025
06:06 PM
Television saying not connected
Hi, my Roku tv has been saying not connected since yesterday. We have restarted the router, did a hard reset on the tv and nothing has helped. Can someone please help?
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renojim
Community Streaming Expert
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01-08-2025
12:24 AM
Re: Television saying not connected
What happens when you try to connect to a Wi-Fi network from Settings->Network->Set up connection? Does it show any networks? Do you get any error messages or codes when you try to connect? Does the MAC address that's displayed under Settings->Network->About show all zeros?
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Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.