For the last week or two, I've had increasing connectivity issues with both my 2-year old Philips RokuTV and my 5 year-old Roku streaming stick--both of which had been working perfectly. My 5G internet connection is unchanged, both devices report strong wifi and internet connection, but have had decreasing functionality every day. When an app works, it seems just fine, but, it's increasingly rare that I can get any app to work. Even when I'm lucky enough to get an app to open, I'm rarely able to watch anything, getting messages like "unable to connect" or "there is a problem", despite the settings showing a strong wifi and internet connection.
I've read through every thread here and followed the suggestions. Unplugging devices and restarting the internet worked for day or two. However, the issue is clearly getting worse every day. I've reset and rebooted and restarted and cleared everything possible and currently, I'm barely able to get either device to work. This seems to be a Roku issue.
Can a Roku representative give an update about what's causing this problem that many of us are experiencing on different devices? Has something has changed with Roku's software? If so, can we expect an update soon that will fix the problem?
I'm a Roku fan and have long recommended the platform to others. I'd love to be able to continue to do so! Thanks!
