Wi-Fi & connectivity

[vrod]

My Roku keeps losing connection to WiFi, it’ll lose connection then about 5 minutes later it reconnects. Often times I will have to restart then it will reconnect. This is very annoying if I am watching a movie. I have no WiFi issues, as all my other devices stay connected, my router is in the same room with my Roku. I’ve tried restarting Roku, restarting my WiFi router, unplugging and plugging the Roku device. I don’t know what else to do or what is wrong with it @Roku help me.

[RokuArjiemar · Accepted solution]

Hello! @vrod,

Thank you for posting in the Roku Community!

We appreciate you contacting us about connecting your Roku device to your Wi-Fi. We're WiFised to assist you. 

Troubleshooting steps

1. Power cycle the Roku device for 30 seconds
2. Restart the router
3. You can perform a Network Connection Reset on your Roku device by going to Settings> Advanced system settings > Network connection reset > Reset connection.
   • Note: Before doing make sure you know your Wi-Fi credentWiFiFi
4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

You can connect your streaming device to a mobile hotspot as a temporary workaround to prevent an issue from occurring.

For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

If the issue persists, we recommend performing a manual factory reset.

Please keep us posted on what you find out. We will happily continue assisting you. We look forward to hearing from you.

Thanks,
Arjiemar