Wi-Fi & connectivity

[RokuMary-F]

Hi @KoolBreeze,

Thanks for posting in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Do you get an error message when you try to connect to your wireless network, or does the issue occur when you stream a specific channel? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

We recommend starting here to troubleshoot internet connection issues: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[KoolBreeze]

When I try and set up wireless connection and it does its check after inputting the password I get "unable to connect to wireless network" ok or restart. I thought I had fixed the problem by separating the 2.5 g and the 5g giving them separate passwords but it still won't work and I'm out of ideas. The new ignite 150 router has an auto assign feature using one password so I thought maybe it was not directing to the 2.5 g but now I can't even get it to connect to the wireless network nevermind the internet I am at a loss here and I have no idea what to try next I suppose I could factory rest the router and the Roku and try again.

I tested the Roku by using my mobile data and it connects to it with no problem but when using the tethering function it turns my wifi off and pulls from my mobile data and I only get 5 GB of mobile data a month.

[makaiguy]

@KoolBreeze 

Perhaps your Rogers equipment is affected by this:

There are some router setting issues that can prevent establishing Roku wifi connections. And to make matters worse, some of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.

• ROKU LOCATES NETWORK AND REPORTS NETWORK QUALITY BUT CANNOT CONNECT TO INTERNET
  Some router updates have changed the router's connection settings on the 2.4 GHz wifi band from b/g/n to just g/n, causing Rokus connecting to the 2.4 GHz wifi band to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n.
   
• ROKU CANNOT FIND LOCAL WIFI NETWORK AT ALL
  A) Some recent router updates have turned off the router's use of the 2.4 GHz band. Some Roku models, notably Roku Express/Express+ (not the relatively new Express 4K/4K+ models 3940/3941) and Premiere/Premiere+ (model numbers above 4620), are lower end units with single band Wi-Fi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, let alone connect to it. If you have 2.4 GHz only Roku model and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.
  
  B) In the 2.4 GHz WiFi band, all Rokus support channels 1-11, as are used in North America. If your router supports 2.4 GHz channels outside this range make sure your router is set to use a channel in this range and that you aren't using an auto setting that could select channels outside this range.
  
  C) Rokus with dual-band wifi radios can connect to the 5 GHz wifi band in two ranges of channel numbers, 36-48, and 149-165. If your router supports 5 GHz channels outside these two ranges make sure your router is set to use a channel within these ranges and that you aren't using an auto setting that could select channels outside these ranges.

Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:

• Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)
  
  
• Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)
  
  
• AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

If your problem was not caused by any of the above, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the "System restart" option under either "Settings > System > Power" or "Settings > System", or if more convenient you can just remove the Roku's power for a few seconds and let it restart.

[Llpelland]

I have an American roku express, and an American account. I have been using it Canada. Access to live channels was limited due to geographical limitations, but that was fine, we still enjoyed what live channels we were able to get. Worked fine on Shaw internet But recently Shaw has been taken over by Rogers Ignite internet. Now, we are not able to receive any live roku channels. Other streaming apps on roku (like tubi etc) work fine. Any suggestions? I have read a few years ago that people have had issues with their roku on Rogers. 

[renojim]

@Llpelland, my advice would be to abandon that US Roku account (close it), create a new Canada account, factory reset your Roku, and link to the new account.  You'll just have less issues that way.