Wi-Fi & connectivity

[RokuERey]

Hi @Audileshark,

Thanks for joining us here in the Roku Community!

We're sorry for the inconvenience this has caused. Our engineering team is currently working on this, and we still don't have any updates available about it.

We'll make sure to forward any relevant information here once we have it available.

Regards,
Rey 

[Jwww123]

No changes so far still issues and no solutions to the problem to give everyone an actual update on what’s happening. Fix the problem!!

[CavalierX]

Yeah it’s been an issue since July/Aug, most companies would have had a hotfix within one release cycle smh

[CavalierX]

Thank you this issue is now resolved with the Jan 25 update

[Klntcy]

I have just moved to a place with spectrum WiFi and am having the same problems. I’ve followed all the steps and nothing is working. 

[CavalierX]

What Spectrum area are you in (metro area) and what type of Roku device?
Make sure you have installed all the latest Roku updates and power cycle your Roku and try to connect again.

if that doesn’t work, see if you are able to connect to your cellular hotspot WiFi (Android or iPhone etc mobile data service provider).  If that works, then you need to contact Spectrum and have them push any updates and restart their routers at your community WiFi.

if you can’t connect to cellular hotspot either then you might have a defective Roku device.

[Dlm1107]

Mine was fixed with the but 2 weeks ago it has started disconnecting like it was before. I checked for an update this morning and the software is up to date.

[CavalierX]

Mine is still working OK since late Jan and no issues.  Occasionally an app will have issues (like STARZ) but is usually fixed by refreshing the WiFi connection.

[Klntcy]

It’s a Roku Onn device. And i checked that everything would be fine. Called spectrum and they said to use an Ethernet cable. I tried that and it’s not working. So I’ll call them back and probably try to get them to reset the WiFi. If not, I will go insane and may end up getting a different tv. I love Roku though so if I do have to get a new tv I won’t be happy about it. Also, who can afford tvs these days? 

it just seems like a Roku problem and they need to update their tvs to work with community WiFi’s. 

[RokuTakashi]

Hi, @Klntcy

Thanks for posting here in the Roku Community.

We understand that your Roku TV is unable to maintain a connection with Spectrum community Wi-Fi, and we're sorry to hear about the troubles. We'd be glad to assist. Could you please provide us with additional information regarding the issue so we'll be able to assist you further:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once this information is available, we'll forward it to the appropriate Roku team for further investigation.

We look forward to your response.

Best wishes,
Kash