Hi @BrySko,
Greetings from the Roku Community!
We thank you for keeping us updated. We acknowledge the information you provided and will update our team about this.
In the meantime, have you verified that your router is set to use b/g/n Wireless Mode on the 2.4 GHz band? Ensure that your Roku device connects to a router operating in the 2.4 GHZ band. Only those with dual-band Wi-Fi can also operate in the 5 GHz Wi-Fi band.
A few network connection problems have recently been reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.
- ROKU LOCATES NETWORK AND REPORTS NETWORK QUALITY BUT CANNOT CONNECT
Some router updates have changed the router's connection settings from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n.
- ROKU CANNOT FIND LOCAL WIFI NETWORK
Some routers (reported from Comcast/Xfinity, Cox, and AT&T, but there may be others) have had their 2.4 GHz Wi-Fi band turned off, leaving only the 5 GHz band operational. Devices with single-band Wi-Fi radios, notably Roku Express and Premiere models (but not Express 4K models), as well as many other single-band devices, can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.
If this problem was not caused by a router update deactivating the 2.4 GHZ band, often restarting the router (even if other devices are still connecting) followed by restarting the Roku will allow the connection to be re-established. Depending on your Roku model and version number, you'll find the System restart option under either Settings > System or Settings > System > Power.
You can also try configuring your router and using wireless channels 1, 6, or 11, which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
If you need help adjusting your router settings, we recommend contacting your internet service provider's customer support team. They have the expertise to help configure your wireless gateway and may be able to resolve this issue.
Please keep us posted on what you find out, and we'll continue assisting you from there.
All the best,
Chel
Jecheal R.
Roku Community Moderator
