Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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RokuNimfa-C
Retired Moderator

Re: Where can I find my IP address

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Hi @Enbm1,

Thanks for getting in contact.

I understand that you want to manually connect your Roku mobile app to the Roku device using the IP address, is that correct? 

For this process, you may need the Roku remote to get this information from the Roku device settings menu. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

Keep us posted! 

 

Regards, 
Nimfa

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DBDukes
Community Streaming Expert

Re: Where can I find my IP address

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@Enbm1 wrote:

I'm having the same issue. How can you follow the instructions below if you don't have the remote?  How do you obtain the IP address to link manually without the remote?


No device -- Roku or otherwise -- has an IP address until it connects to a network. If it's not connected to a network, then it does not have an IP address. << Read that last sentence again, if necessary.

To connect a Roku device to a network, you need a remote. << Read that again if necessary.

If you do not have a remote, you still need a remote. That need can be met multiple ways: 1) buy one from Walmart, Best Buy, or other retailers, 2) buy one online from Roku, 3) buy one online from another retailer, 4) borrow one from a friend that has a Roku.

It's a good idea to always have a remote, even if it's only ever tucked away in a drawer. Your current situation is why.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Scrill1985
Newbie

Re: Need IP Address from Serial #

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213026532990

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DBDukes
Community Streaming Expert

Re: Need IP Address from Serial #

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@Scrill1985 

The post immediately above yours explains that you can't do what you're asking.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Mrbeanz60
Newbie

Re: Need IP Address from Serial #

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Troubleshooting for network issues 

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RokuMary-F
Community Moderator
Community Moderator

Re: Need IP Address from Serial #

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Hi @Mrbeanz60,

Welcome to the Roku Community!

Try taking a look here for more tips about troubleshooting that network issue: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

Mary F.
Roku Community Moderator
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Travp0904
Newbie

Re: Need IP Address from Serial #

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S013208UUA1F

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renojim
Community Streaming Expert

Re: Need IP Address from Serial #

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@Travp0904, it doesn't work like that.  I suggest you read the thread or get a new remote.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Sheer23
Newbie

Re: Need IP Address from Serial #

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13A 198026577

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renojim
Community Streaming Expert

Re: Need IP Address from Serial #

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@Sheer23, see my post right above yours.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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