Wi-Fi & connectivity

[Kinde]

Hey please help me? It is really frustrating and boring. It disconnect as soon as I get back to the apps after reconnecting. No way to watch. I bought the second one, 4k streaming stick, the same problem. Is Roku scamming us? 

[RokuTakashi · Accepted solution]

Hi @Kinde,

Greetings and welcome to the Roku Community.

Thanks for reaching out to us for support, and we're here to assist. Let's troubleshoot this issue and follow the steps below:

Perform a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. 

Also, make sure that your Roku streaming device is up-to-date. You can check for manual updates at Settings > System > System Update > Check Now.

Let us know what you find out.

All the best,
Kash

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team