Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Gonzalez5459
Reel Rookie

Device not connecting to wifi

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When i try to connect to my wifi it will not connect. It shows my signal strength is excellent on the setup page but it just will not connect. This is happening on both of my rokus and it started last week. I have reset my modem multiple times, restarted the roku multiple times. I have even factory reset the roku device and now i cant get passed the wifi set up screen. I have a roku premiere. Please help!!

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atc98092
Community Streaming Expert

Re: Device not connecting to wifi

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What model Roku Premiere do you have? The original model (4620/4630) had dual band WiFi, but all later models are 2.4 GHz only. 

If your ISP is a cable company, they might have changed a setting in your modem that makes a Roku unusable. On the 2.4 GHz band, there is a mode selector. See if it's set to G/N, and if so change it to B/G/N. If you lease your modem from your ISP, you might not be able to change it yourself, so you'll need to contact their tech support to get it changed. 

Dan

Roku Community Streaming Expert

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4 REPLIES 4
atc98092
Community Streaming Expert

Re: Device not connecting to wifi

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What model Roku Premiere do you have? The original model (4620/4630) had dual band WiFi, but all later models are 2.4 GHz only. 

If your ISP is a cable company, they might have changed a setting in your modem that makes a Roku unusable. On the 2.4 GHz band, there is a mode selector. See if it's set to G/N, and if so change it to B/G/N. If you lease your modem from your ISP, you might not be able to change it yourself, so you'll need to contact their tech support to get it changed. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Gonzalez5459
Reel Rookie

Re: Device not connecting to wifi

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Thank you so much!

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Abbybabbyy
Newbie

Re: Device not connecting to wifi

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My device only won't connect in my bedroom. I've tried everything. Everything else in my house connects so it's not wh internet's problem. Please help. Roku Express (3930, 3931 series)  

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makaiguy
Community Streaming Expert

Re: Device not connecting to wifi

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@Abbybabbyy-

Your Roku Express has only single band wifi and works only in the 2.4 GHz wifi band, not the 54 GHz band

There are some wifi router setting issues that can prevent establishing Roku wifi connections in the  2.4 GHz band, and to make matters worse, some of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.

  • ROKU LOCATES NETWORK AND REPORTS NETWORK QUALITY BUT CANNOT CONNECT
    Some router updates have changed the router's connection settings on the 2.4 GHz wifi band from b/g/n to just g/n, causing Rokus connecting to the 2.4 GHz wifi band to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n.
     
  • ROKU CANNOT FIND LOCAL WIFI NETWORK AT ALL
    A) Some recent router updates have turned off the router's use of the 2.4 GHz band. Some Roku models, notably Roku Express/Express+ (not the relatively new Express 4K/4K+ models 3940/3941) and Premiere/Premiere+ (model numbers above 4620), are lower end units with single band Wi-Fi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, let alone connect to it. If you have 2.4 GHz only Roku model and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.

    B) In the 2.4 GHz WiFi band, all Rokus support channels 1-11, as are used in North America. If your router supports 2.4 GHz channels outside this range make sure your router is set to use a channel in this range and that you aren't using an auto setting that could select channels outside this range.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.

If your problem was not caused by any of the above, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the "System restart" option under either "Settings > System > Power" or "Settings > System", or if more convenient you can just remove the Roku's power for a few seconds and let it restart.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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