Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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ajm3939
Reel Rookie

Connectivity Error 014.50 but Wifi is working fine

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My Element Roku TV has suddenly stopped being able to connect to Wifi. Nothing has changed on my end. My other brand Roku tv is connected fine, the wifi is working fine on my phone and laptop as well.

In settings, it is detecting my network and says the strength is excellent. I’ve tried restarting my tv multiple times, I’ve gone into advanced settings and reset connections, I’ve tried multiple different wifi networks, I’ve put in the wifi password multiple times checking for spelling errors, I’ve checked for new system updates. 

My only guess is this is a system update issue as it says it was last updated since the last time I used my tv?

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4 Solutions

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renojim
Community Streaming Expert

Re: Connectivity Error 014.50 but Wifi is working fine

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What should I do if I cannot connect to my home network or the internet? | Official Roku Support

The above link doesn't explain what error 014.50 is, but it suggests restarting your TV and your router.  Note that simply turning the TV off and on doesn't restart it.  Perform a "System restart" located under Settings->System->Power.

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RokuArjiemar
Community Moderator
Community Moderator

Re: Connectivity Error 014.50 but Wifi is working fine

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Hello! @Daizee@cdeon,

Thank you for posting in the Roku Community!

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.

In the meantime, we recommend performing a factory resetHere's how:

  • Locate the reset button on your Roku device, usually on the back or bottom.
  • Ensure your Roku TV is powered on.
  • Press and hold the reset button for precisely 10 seconds.
  • Watch for a fast-blinking light, indicating that the reset is in progress.
  • Once the light blinks at an average rate, release the button.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following:

  1. Perform the Guided Setup and activation process
  2. Sign in to streaming channels that require a username and password
  3. Create a 4-digit PIN and configure parental control settings
  4. Perform a broadcast television channel scan (if you have a Roku TV with an HDTV antenna connected)

Thanks,
Arjiemar

  

Arjiemar
Roku Community Moderator

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RokuArjiemar
Community Moderator
Community Moderator

Re: Connectivity Error 014.50 but Wifi is working fine

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Hello! @SEChoi,

Thanks for the update,

If your Roku TV can connect to mobile data but not your Wi-Fi, we must check with your internet provider. There may be some router settings that are preventing your Roku from establishing a Wi-Fi connection. Additionally, recent updates to some routers—especially those provided by internet service providers—could be causing these issues. It's also possible that similar problems could occur with other internet providers or user-owned routers that have received updates.

If the previous steps did not fix your internet connection issue and you are comfortable working with networking equipment, you can visit the article with advanced troubleshooting tips and networking features.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

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RokuArjiemar
Community Moderator
Community Moderator

Re: Connectivity Error 014.50 but Wifi is working fine

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Hello! @Ken70,

Thank you for posting in the Roku Community!

We completely understand how crucial it is for your Roku device to stay connected to the internet. We're here to help you with any issues you may be facing, and we're here to assist. 

If your router and Roku device support 5GHz, ensure the 5GHz option is enabled in your router's settings. Then, try connecting to the 5GHz wireless network (for example, MyNetwork_5GHz). If you have a mesh router system, note that the 2.4GHz and 5GHz Wi-Fi networks may be combined into a single wireless network.

When your router automatically selects a wireless channel, it can lead to intermittent or slow connectivity due to undetected interference from other wireless devices. Try turning off this automatic setting on your router and choose a wireless channel manually.

Use the following steps to determine which wireless channel your streaming device is connected to.

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select Network
  4. Select About
  5. Find the Wireless channel number

If your Roku device is connected to the 5GHz wireless network (channels 36-165) and you have issues, try changing your router's 5GHz channel. If your router only works on 2.4GHz, use channels 1, 6, or 11, which are the best options in North America. Remember to save the changes after changing the wireless channel and restart your router.

For more detailed information, please visit this link: Learn about advanced networking features on your Roku streaming device.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

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16 REPLIES 16
renojim
Community Streaming Expert

Re: Connectivity Error 014.50 but Wifi is working fine

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What should I do if I cannot connect to my home network or the internet? | Official Roku Support

The above link doesn't explain what error 014.50 is, but it suggests restarting your TV and your router.  Note that simply turning the TV off and on doesn't restart it.  Perform a "System restart" located under Settings->System->Power.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
ajm3939
Reel Rookie

Re: Connectivity Error 014.50 but Wifi is working fine

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Yes, I’ve done all of that. 

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Carolynmil
Channel Surfer

Re: Connectivity Error 014.50 but Wifi is working fine

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I am having the same issue. Neither of my Roku Ultra devices are connecting to my wifi network, but every other device in my home connects. The signal is excellent. There has to be a common connection because this happened to both of my boxes. 

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Carolynmil
Channel Surfer

Re: Connectivity Error 014.50 but Wifi is working fine

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Restarted television, router Roku box as directed by the Roku Support team. Told to wait until 10 minutes elapsed. The next thing I heard was a dial tone from the phone. The guy just dropped off and never came back. Neither box is working. 

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ajm3939
Reel Rookie

Re: Connectivity Error 014.50 but Wifi is working fine

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Spoiler
I ended up getting it to work. I noticed that this was happening on both of my older Rokus, while my third Roku had no problem and is brand new. I don’t think there was any rhyme or reason to how I fixed it, but I reset my network connections in the roku settings, unplugged my roku for 2 minutes, and then turned my router into reconnection mode. Now my 2 older rokus work again but only with my main wifi network, but they are not connecting to my wifi booster. A little annoying because the main network connection is not as strong but I guess a win is a win 
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RokuTakashi
Community Moderator
Community Moderator

Re: Connectivity Error 014.50 but Wifi is working fine

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Hi, @Carolynmil 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with your Roku Ultras experiencing connectivity problems, specifically with the error code 014.50. This error code is commonly rooted in the modem/router's compatibility with Roku devices. 

In this matter, we recommend connecting your Roku devices to an alternative network, such as an active mobile hotspot, to see if you're able to maintain a connection. If it does, the problem is likely traced back to the modem/router, and if it doesn't maintain a connection, then the Roku devices might have an issue with connecting to the internet.

Keep us posted on what you find out. 

Best wishes,
Kasg

Takashi O.
Roku Community Moderator
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cdeon
Newbie

Re: Connectivity Error 014.50 but Wifi is working fine

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So my mobile hotspot is not connecting either.  I've tried all the resets: TV, Router, System Reset, turning off/on.  Nothing.  Any other pieces of advice?

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Daizee
Newbie

Re: Connectivity Error 014.50 but Wifi is working fine

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Same issue here

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RokuArjiemar
Community Moderator
Community Moderator

Re: Connectivity Error 014.50 but Wifi is working fine

Jump to solution

Hello! @Daizee@cdeon,

Thank you for posting in the Roku Community!

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.

In the meantime, we recommend performing a factory resetHere's how:

  • Locate the reset button on your Roku device, usually on the back or bottom.
  • Ensure your Roku TV is powered on.
  • Press and hold the reset button for precisely 10 seconds.
  • Watch for a fast-blinking light, indicating that the reset is in progress.
  • Once the light blinks at an average rate, release the button.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following:

  1. Perform the Guided Setup and activation process
  2. Sign in to streaming channels that require a username and password
  3. Create a 4-digit PIN and configure parental control settings
  4. Perform a broadcast television channel scan (if you have a Roku TV with an HDTV antenna connected)

Thanks,
Arjiemar

  

Arjiemar
Roku Community Moderator
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