Wi-Fi & connectivity

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Scad11
Newbie

Not identifying access point

Hello, I have set up an express 4k, all working, then next day no connection.

Scanning network just flashes and no access points are found even my mobile hotspot

I have reset unit, no joy 

 

 

 

 

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2 REPLIES 2
RokuRhea-V
Community Moderator
Community Moderator

Re: Not identifying access point

Welcome @Scad11,

Thanks for letting us know about this concern. Please check your inbox here in the Roku Community. We will send you a private message for further assistance.
Roku Community Team

Rhea V.
Roku Community Moderator
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jontalk
Roku Guru

Re: Not identifying access point

@Scad11  Out of curiosity, do you have a network app that shows the nearby WiFi environment? In other words, an app like WiFi Analyzer for Android or something similar for iPhone will show you how many others use the same channel. That said, I'm not that familiar with hot spots nor how channels are selected with them. One of the biggest connectivity issues is channel congestion but in your case, I have no idea how channels are setup. By default service provider modem/router have channel selection set to 'auto' which tends to create problems. Monitoring channels and selecting those with the least congestion always produces the best result. Regardless I hope you find the solution

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX86S WiFi 6 router. Western Digital Power Line network adapters
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