Wi-Fi & connectivity

[MH75]

I’m unable to update my Roku device. The router is within inches of the Roku, my internet connection is strong, and I’ve tried every other troubleshooting tips advised, including factory resetting and I’m still getting the Error 003 cost and a message stating “Can’t update…Please set up your network connection and try again.” 

The lack of customer service is extremely disappointing and I will not be a return customer if this isn’t fixable. 

[RokuJohnB · Accepted solution]

Hi @MH75,

A warm welcome here in the Roku Community!
We understand you're having a problem with your Roku device since you can't download the latest software update. We're happy to help. Please check out this support article here on how to fix Roku streaming device update problems.

If the problem still persists, please keep us posted.

All the best,

John

[RokuArjiemar]

Hi Community Users,

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