AN1976
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12-05-2024
11:07 AM
Factory reset is stuck at “Can’t update software… (Error 003)”
Did a factory reset for my device and I cannot get past the “Choose your network” screen, even after successful wi-fi connection message is shown. How can I get past this screen and complete setup?? I’ve done this and reset my router multiple times to no avail.
2 REPLIES 2
renojim
Community Streaming Expert
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12-05-2024
11:39 AM
Re: Factory reset is stuck at “Can’t update software… (Error 003)”
Can you try connecting to your phone's hotspot (if possible) just to get past the initial update?
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AN1976
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12-05-2024
12:46 PM
Re: Factory reset is stuck at “Can’t update software… (Error 003)”
Was able to connect to Roku chat support and they reco’d the same. Hotspot worked, so issue seems to be w/ WiFi network even though it said it successfully connected. Will be following up w/ ISP.