Wi-Fi & connectivity

[DGSmith3]

I lost connection earlier today and followed all of the recommended steps. I reset my router and my Roku express several times and nothing worked. I factory reset my device and it is still not working. Can someone help me with the next steps? The wifi is working on my phone, xbox, and laptop but not my Roku.

[RokuJohnB]

Hi @DGSmith3,

Welcome to the Roku Community!

Thanks for letting us know about this issue you had with the Roku Express. After resetting the device, it will not connect to your Wi-Fi again. We're happy to investigate further. Can you please provide the following details below?

• How far is your Roku device from your network router?
• Are you getting any error messages or codes?
• Did we recently make any changes to your network or network provider?
• Do you have cellular data so we can try connecting your device to your hotspot?

In the meantime, you may check if an incorrect network password was entered, the Wi-Fi signal at the Roku's location is weak, router issues (like needing a restart), problems with the Roku's internal Wi-Fi component, or a network is not compatible with the Roku device; it's often best to double-check your network details and ensure the Roku is positioned close enough to your router for a strong signal.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John