Wi-Fi & connectivity

[baldeagle1]

Overnight, something happened (no reports of storm activity) to my ROKU and my Google Pro Mesh network. I had multiple failures concerning connecting to ROKU. I've tried multiple players and none of my four Roku devices will connect to the service.  All TVs report they have strong connection to WIFI, but I don't trust that evaluation because half of my google pro nest WIFI doesn't show up on my google home app.  Also, my Roku only shows two Roku devices.  I have four TV's.  Any help would be appreciated.

[RokuArjiemar · Accepted solution]

Hello! @baldeagle1,

Thank you for your post in the Roku Community!

We appreciate you contacting us about issues with your Roku devices connecting to your WiFi. We are pleased to assist you.

Troubleshooting steps

1. Power cycle the Roku device for 30 seconds
2. Restart the router
3. You can perform a Network Connection Reset on your Roku device by going to Settings> Advanced system settings > Network connection reset > Reset connection.
   • Note: Before doing make sure you know your WiFi credentials. 
4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

If the issue persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure it does not have an issue.

If the issue is resolved by connecting to a mobile hotspot, please contact your internet provider and mention that your Roku device is connected to a mobile hotspot.

For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

Suppose the previous steps did not fix your internet connection issue, and you are comfortable working with networking equipment. In that case, you can visit the article with advanced troubleshooting tips and networking features.

Thanks,
Arjiemar