Wi-Fi & connectivity

[Sarasweeney]

We have an Element brand Roku TV that is less than a year old.  We constantly have to reconnect to the Internet and also seem to have a very poor connection once it is connected.  It is constantly buffering.  
It is not a Wi-Fi issue as it is very close to my router and every other TV in my house has no streaming issues whatsoever.  Any ideas on how to fix it?

[RokuArjiemar · Accepted solution]

Hello! @Sarasweeney,

Thank you for your post in the Roku Community!

We appreciate you reaching out to us about your Element Roku TV's buffering issues. We're pleased to assist.

Does the issue occur on only this channel, multiple channels, or all channels?

Troubleshooting steps

1. Power cycle the Roku device for 30 seconds
2. Restart the router
3. You can perform a Network Connection Reset on your Roku device by going to Settings> Advanced system settings > Network connection reset > Reset connection.
   • Note: Before doing make sure you know your WiFi credentials. 
4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

If the issue persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure it does not have a problem.

For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

Thanks,
Arjiemar