Wi-Fi & connectivity

[CLMick]

I have 2 Roku Express (Basic) and a Roku smart TV. They are all connected wirelessly to a hot spot which is working fine for computers. All are up to date. I have even done factory resets and reactivated. I bought a new express and it dose the same thing. Will not load channels or if they load there is no content. Homepage keeps resetting or device restarts. Netflix, Youtube, PBS< Paramount, Amazon, Etc. play fine on computers. I have not tried to re-set up my account. All my channels seem to be there on the Homepage. The Menu functions Update, Restart, Check Connection, etc., seem to work.

[AvsGunnar]

@CLMick 

If you are using a hotspot device (as opposed to a mobile hotspot), go into the settings (usually under APN settings), and verify that IPv4 is enabled.  Ideally, should be able to use IPv4/IPv6 setting.  If set to IPv6 only, could be part of the issue.

[AvsGunnar]

@Marle 

What are the details/specifics of the issue you are having?  Roku device model numbers (from Settings/System/About), your ISP (internet service provider), router model numbers, and any error messages you may be seeing.  More info the better.

[Marle]

Rogers cable

[Marle]

Green light is flashing on the little Roku box 

[AvsGunnar]

@Marle 

The flashing light usually indicates a loss of network connection.  Try restarting all your network equipment (router/modem and also the Roku devices).  Unplug everything, wait a minute or two, and then plug everything back in to reboot.

[Marle]

Check this morning did a reset ours are all back on… that was weird the error code was 014.30