Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

4K streams as 1080 on my tv

Having a very frustrating problem. I have a Roku ultra, wired connection to router. When I play 4K movies on Netflix it is definitely 4K. When I stream 4K movies from my computer (iMac using Plex), the movie listing says 4K but it plays as 1080. Thought it might be wifi strength, but I ran an Ethernet cable to connect them and there’s no change. Please help!!

0 Kudos
Community Streaming Expert

Re: 4K streams as 1080 on my tv

You'll probably get better help in the Plex forum:  https://forums.plex.tv/

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos