Gone through all the reset/reboots/router / wi-fi system. Everything in the house works fine except 3 Roku’s. Serial # YG00HK061253. Serial #YG00A1717251 Serial # YGOOAG115050. Please help, Thank you, Sam
Roku model names and model numbers are much more useful than serial numbers for problems like this. Settings / System / About on each will tell you.
Serial # YG00HK061253 = Express. Serial #YG00A1717251 = Express Serial # YGOOAG115050 = Express
thank you for your help, super appreciated!
First thing I'd try is
settings/system/advanced system settings/network connection reset/reset connection
You'll need to choose your wi-fi connection and type in the password again. If it connects, do the same on each of the others.
Model numbers are more definitive but most models labeled only “Express” (without anything else like 4K in the name) are 2.4GHz only. So, it’s worth making sure the router is still broadcasting a 2.4GHz network and that this network is still operating in all (b/g/n) modes. Some routers (especially ISP-rented routers) have had updates that turned 2.4GHz mode off entirely, or just the b protocol.
Thank you for the suggestion. I have tried this several times but it is still it working. So these box’s just go bad? Super odd to have 3 all of the sudden start acting up? Appreciate the help!
That all three devices would go bad at the same time seems highly unlikely. The thing linking all of them is the WiFi network, so I think we need to look there.
Not connecting to WiFi can have several causes. So far we have insufficient information to narrow things down much.
There are some router setting issues that can prevent establishing Roku WiFi connections. And to make matters worse, some of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.
Reconfiguring Router
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:
If your problem was not caused by any of the above, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or "Settings > System", or if more convenient you can just remove the Roku's power for a few seconds and let it restart.
If you're still struggling with this, let's get a little more info.
Let's find out something about the two Rokus that DO connect. For each: